Terms of Service

1. Our service

Strictly Bins provides a residential wheelie-bin cleaning and management service. On your scheduled service day, after your council waste contractor has emptied your bins, we:

• Collect your emptied bins from the kerbside or in front of your property
• Clean them inside and out, disinfect and deodorise them
• Remove any loose items stuck inside the bin, and retrieve and remove flyaway waste immediately in front of your property
• Return your bins neatly to your property edge with the lids closed

We bring our own water and power and do not use yours.

We do not enter your home. The service is performed at the kerbside or property edge unless you have specifically requested our optional bring-out-bring-in assistance, see section 3.

We do not offer a full waste collection service. That service is provided by your local council or its contractor. If your waste has not been collected and your bins are full, we do not empty them and cannot perform our service, see section 2.

2. Service day cadence and operational specifics

Your service plan and cadence are agreed with you in advance when you sign up, and confirmed on your acceptance form. We offer two regular plans:

• Standard: a service every 5 weeks
• Plus: a service every 3 weeks

Other cadences may be agreed with you individually.

The exact days we service your bins will coincide with your local council's designated collection day cycle. Your red (general waste) bin is serviced every visit. Your council collects your yellow (recycling) and green (garden organics) bins on alternate weeks, so these are serviced on alternate visits, as only one of them will have been emptied on any given service day.

We will always service your bins after the council contractor has emptied them, and our aim is to complete this by 6:00pm on collection day. We will advise you of your upcoming service the day before by SMS or email.

On the occasion that:

• Your bins have not been emptied by the local council contractor by 6:00pm on your designated service day, or
• You have inadvertently forgotten to place your bins out for collection, or
• You have inadvertently not placed your bins out in time for collection, or
• You have inadvertently placed the wrong bin out for collection, for example yellow instead of green, or
• We notice that one or more of your bins are damaged or unsafe to handle, see section 9

we will contact you, and either reschedule your service for a mutually convenient time, or if rescheduling is not practical, skip that service and not charge you for it.

3. Optional bring-out-bring-in assistance

In limited cases, for example if you have difficulty moving your bins, and in addition to our core service in section 1, we may agree to bring your bins out from your property for collection and return them afterwards for an additional charge agreed in advance.

This service is offered at our sole discretion, arranged and quoted individually, and only where you have requested it. Where it involves accessing part of your property, you authorise us to do so for that purpose.

This charge is over and above the charge for our core service, will be quoted on application, and may require a site visit.

4. Weather, public holidays and events beyond our control

Generally we will still service your bins on a public holiday, as long as the council collection service is still going ahead that day. If a public holiday results in a change to your collection day, we will contact you to reschedule for a mutually convenient time. If rescheduling is not practical, we will skip that service and not charge you for it.

If we cannot perform a service due to circumstances beyond our control, for example flooding, storms, or hazards preventing access, we will reschedule your service or not charge you for it. We will not be liable for delays or non-performance caused by such circumstances.

5. Fees and payment

Frequency of service, service type, add-ons and associated pricing are all confirmed in advance via an acceptance form.

• All prices published, quoted and accepted are inclusive of GST.
• For ongoing service customers we operate on a trust-first basis. We take your first payment after your first service has been completed. The only exception is one-off services, where we require payment in advance.
• We do not accept cash.
• If a payment fails, we may contact you to arrange payment and may pause your service until it is resolved.

Authority to charge your saved payment method

After your first service, we will send you a link to set up payment with our provider Stripe. Stripe will securely store your payment details. Strictly Bins never sees or stores your payment details.

By setting up payment, you authorise us to charge to the same payment method for each service we complete for you, on the frequency you have agreed with us, until you pause or cancel the service.

• We charge only after a service has been completed, not in advance. Each payment is initiated manually by us after your service is complete. Nothing is charged automatically on a set date. Consistent with section 2, you are never charged for a service we do not perform.
• The amount charged is the price confirmed on your acceptance form, including any add-ons or additional services you have agreed to.
• You will receive a receipt by email for every payment.
• You can update or remove your saved payment details at any time, or cancel your service at any time, by giving us at least 2 business days' notice as set out in section 7.
• If we need to change your price, we will tell you in writing at least 14 days beforehand. You are free to cancel before the new price takes effect.

6. No lock-in contract

There are no lock-in contracts and no minimum term for our service.

7. Cancelling or pausing

You can pause or cancel your service at any time by giving us at least 2 business days' notice in writing before your next scheduled service, so we can adjust your schedule and billing. We will not charge you for service after your cancellation takes effect.

We do not charge cancellation or exit fees.

We may also pause or end our service to you, for example if we can no longer service your area, or in the case of non-payment or unsafe conditions. We will give you reasonable notice in writing if we do.

8. Bin placement and identification

You are responsible for putting the correct bins out, and in time for collection, unless you use our bring-out-bring-in service, see section 3.

With your permission, we may place a small, discreet identifying sticker on your bins to help us service them efficiently going forward. We will ask your permission before doing so.

9. Liability

We take care in performing our service and carry public liability insurance. Nothing in these Terms excludes, restricts or modifies any rights or remedies you have under Australian Consumer Law, including the consumer guarantees, which cannot be excluded.

To the extent permitted by law, and subject to those non-excludable rights:

• Our liability to you is limited to re-performing the service or refunding the amount you paid for the affected service
• We are not liable for pre-existing damage to bins, or for damage arising from bins that are already cracked, brittle, worn or faulty
• We are not liable for loss or damage caused by circumstances beyond our control, or by your failure to provide safe and unfettered access

10. Products and the environment

We use cleaning products intended to be safe for household use and chosen with the environment in mind, and we dispose of wastewater responsibly and in accordance with applicable requirements.

If you or your household have specific sensitivities, please let us know.

11. Privacy

We handle your personal information in accordance with our Privacy Policy, which forms part of these Terms.

12. Changes to these Terms

We may update these Terms from time to time. The current version will always be available on our website. If we make a material change that affects your service, we will let you know in writing.

13. Contact and governing law

If you have any questions or need to reach us, contact us at hello@strictlybins.com.au or 1300 317 701.

These Terms are governed by the laws of New South Wales, Australia.

14. Severance

Each clause and subclause of these Terms is separate and independent. If any clause or subclause is found to be invalid or ineffective, the other clauses or subclauses or parts thereof will not be adversely affected.